For requesting item return, please email us at info@BigBoysToys.com.hk including your contact details, Order ID and the reason for return.
· In general, sales in final once shipped. No returns / refund accepted.
· We offer exchange/repair service on defective item within 7 days from the date of receipt of product.
· We accept parts/complete replacement if manufacturing defects at no additional cost.
· RMA number is required on all exchange/repair service, please contact us to obtain the RMA number
· All items returned without RMA number will be refused
Bounce back order due to customer address error is
subject to 15% restocking fee and freight cost