Shipping

We provides shipping to virtually any address in the world. To make the shipping rate calculation more convenient for our customers, we have integrated an online solution into our website which automatically calculates all available shipping rates, using different shipping means. Once you drop any items into your shopping cart and proceed to the checkout, you will be asked to enter your e-mail address as well as your country. Afterwards, all shipping rates will be listed up for your convenience. Shipping rates depend on your delivery location as well as the weight and dimension of the products you have chosen. Each product weight (and dimensions as far as applicable) can be found on the detailed product information page of each item.

We provide 2 ways of shipping method:

Airmail:

Airmail shipments are carried out through your local post office. Though we ship out all Airmail parcels insured and registered, there is no online tracking facility available for this service. It usually takes around 5 to 14 days for Airmail shipments to arrive to your destination. However, under certain circumstances it can take up to 4-5 weeks.

EMS Speedpost:

EMS Speedpost is the local courier shipment solution from Hong Kong post. The delivery will usually take place through your local post office as well. EMS Speedpost shipments are very safe and usually take only around 2 to 4 days to reach your destination. We will provide a tracking number for all EMS shipments. While there is no global tracking possibility for those shipments, customers can track their parcels online at www.hongkongpost.com as long as the shipment is still in Hong Kong and via the local delivery company once the destination country has been reached. Please bear in mind that the online tracking will only work once the shipment has already reached your country, which usually occurs within 1-2 days after the actual shipping date.

Note: All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. Play-Asia.com does not offer any guarantee on the shipping lead times listed.